99bmw Privacy Policy

Types of Information Collected

99bmw collects various types of information to manage our service relationship with you. This data collection process is fully transparent and is carried out solely for the purposes of managing your account, ensuring security, and improving the quality of our services.

1.1 Identity Information

• Full name (in both Bengali and English)
• Date of birth (for age verification — only for users aged 21 or older)
• National ID card or passport number (required for KYC verification)
• Email address
• Mobile number

1.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction verification)
• Bank account information (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Technical Information

• IP address and general geographic location
• Browser type, version, and operating system
• Device identifier information
• Cookies and session data
• Login date, time, and duration
• Logs of pages visited and gaming activity

1.4 Communication Information

When you contact our customer service team via live chat or email, the content of that conversation along with its date and time is stored in our system. This helps us ensure service quality and assists in resolving disputes.

Methods of Data Collection

99bmw collects your information through the following methods:

• Direct submission: Information you voluntarily provide during account registration, KYC verification, deposit and withdrawal forms, or when contacting customer support.
• Automatic collection: Technical data automatically collected through cookies, web beacons, and similar technologies when you visit our platform.
• From third parties: Limited information received from identity verification services and payment processors, used solely to confirm the validity of transactions.

Purpose of Data Use

99bmw uses the information collected about you for the purposes listed below. We never use your information outside these stated purposes.

Cookies and Tracking Technologies

99bmw uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser that are used to recognize you on subsequent visits.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining sessions, storing login state, and ensuring security. They cannot be disabled.

4.2 Functional Cookies

Used to remember your language preferences, display settings, and recent gaming preferences, so we can provide a more personalized experience on each visit.

4.3 Analytical Cookies

Used to understand which pages on our platform are visited most and how users navigate the site. This information is fully anonymous and cannot directly identify any individual. You can disable these cookies through your browser settings.

Sharing Information with Third Parties

99bmw never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and technical infrastructure management. All such partners operate under strict confidentiality agreements.

5.2 Legal Obligations

If we are required to provide information to fulfill a court order, regulatory directive, or applicable law, we will provide the minimum necessary information to the relevant authority. In such cases, we will try to notify you unless prohibited by law.

5.3 Fraud and Abuse Prevention

Limited information may be shared as part of industry-wide anti-fraud measures to prevent account fraud, money laundering, or other illegal activity.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance, and the new entity will also be required to comply with this privacy policy.

Data Security Measures

99bmw follows the highest industry-standard technical and organizational measures to protect your information. The key components of our security framework are described below:

• SSL/TLS Encryption: All data transmission across our website and services is protected by 256-bit SSL encryption.
• Database Encryption: Sensitive data at rest is stored in encrypted form in the database.
• Access Controls: Staff are given limited access only to the information necessary to carry out their responsibilities.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an additional layer of security for your account.
• Data Segregation: Financial and personal information are stored in separate systems, reducing the risk of unauthorized access.
• Security Breach Response Plan: We have a rapid response plan in place for any security incident, and we will notify affected users as required by law.

Please note that no method of data transmission over the internet is 100% secure. We make every effort, but we cannot guarantee complete security of data transmission.

Data Retention Period

99bmw retains your information only for as long as it is necessary to provide our services or fulfill legal obligations.

• Active account data: Retained for as long as the account remains active.
• Closed account data: Retained for a minimum of five (5) years after account closure, as required for financial records and legal obligations.
• Transaction records: Financial transaction data is retained for the period specified under applicable law.
• Customer service records: Deleted two (2) years after the conclusion of the customer service interaction.
• Technical logs: Automatically deleted after 90 days as a general rule.

Your Rights Regarding Your Information

99bmw believes that you should have full control over your own information. Your main rights are described below:

To exercise any of the above rights, please contact our privacy team at: [email protected]. We will endeavor to respond to your request within 30 business days. Please note that some requests may not be fully fulfilled due to legal obligations.

Protection of Minors

99bmw's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification is mandatory during the registration process, and age is confirmed through a national identity card or passport during the KYC process.

If you become aware that a minor has provided information on our platform, please contact our customer service immediately. We will promptly arrange to delete that information and close the associated account.

International Data Transfers

99bmw may use data centers in various locations around the world. Even if information is transferred outside Bangladesh, we ensure that transferred data maintains the same protection standards described in this privacy policy. For international transfers, we use standard contractual clauses and similar protective mechanisms.

Policy Changes and Updates

99bmw may review and update this privacy policy from time to time. For significant changes, we will notify you via email or through a special notice on the platform.

Continuing to use our platform after changes means you have accepted the updated policy. Visit this page regularly and take note of the "Last Updated" date. If you object to any changes, you may request to close your account.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us. Our privacy team will carefully consider your request and respond as quickly as possible.

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Support in Bengali is available 24 hours a day, 7 days a week

We take every complaint seriously and handle all communications confidentially. If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority.